FRONT OFFICE OPERATIONS · FOR DENTAL PRACTICES
We don't hand you a person.We hand you a result.
A managed front office layer that works alongside your team, built, run, and reported on by operators with 18+ years in real dental operations. We don't replace your front office. We catch the revenue it never had time to chase. An operator you couldn't hire, now on retainer.
The math nobody wants to do
Your front desk is leaking revenue. Quietly.
Missed calls. Empty hygiene chairs. Unscheduled treatment. Aging insurance claims. Patients who never hear back. Your team shouldn't have to do it all. That's where iDesign comes in.
of new patient calls go unanswered at the average dental practice.
in first-year production lost annually from unanswered new patient calls.
recoverable annually through proactive insurance follow-up, denial management, underpayment recovery, and aging AR.
Staffing vs. iDesign
One sends you headcount. The other extends your team.
We're not here to replace your front office. We're here to catch the calls, claims, and follow-ups that fall through the cracks on a busy day, and hand the revenue back to you.
A typical staffing company
- Sends you a person.
- You manage them.
- You write the SOPs.
- You catch the mistakes.
- When they quit, you start over.
iDesign Practice Concierge
- 01Builds a system around the team you already have.
- 02We manage and coach the people doing the work.
- 03We bring the SOPs from 18 years of operations.
- 04Daily QA before mistakes reach your office.
- 05Your team stays focused on the patients in the building.
Three pods. Pick what you need.
Modular by location. Composable by goal.
Each pod is a defined scope of work with its own SOPs, KPIs, and weekly report. Start with one. Add another when the first is humming.
New Patient & Overflow
Every ring answered. Booked, messaged, or reconnected.
Reactivation
We work your list until the chairs fill back up.
Revenue Cycle
Call it, find it out, log it.
How it works
Four steps from "leaking revenue" to "running the rest."
Tell us the goal
A 20 minute discovery call. No pitch deck. We listen for the metric you want to move, new patients, recare, AR, all three.
We design the system
We map your front office, build the SOPs, configure the tech stack (Google Cloud, RingCentral, Kumospace, Asana), and sign the BAA.
We place and run the team
Dental trained concierges step in under daily QA from our Director of Operations. You don't manage them, we do.
You see the result, weekly
A single point of contact. A weekly report that reads like a CFO would write it. We move the number; you run your practice.
One month. One client. Real numbers.
Specifics over slogans.
A four location group in New York, on the Managed Pod product. Revenue recovered alongside their own front office team, reported in the first 30 days.
Patient interactions handled in a single month
New patients scheduled into chairs
Aging AR actively worked and recovered
Anonymized at the client's request. Full case study available on request.
Ready when you are
Tell us your goal. We'll design the rest.
20 minutes. No pitch deck. Just a conversation about the revenue you're leaving on the table and how we recover it while your team stays with patients.